Unlimited.pk
Privacy & Policy
Effective Date: 15 Dec 2024
Introduction
Unlimited.pk ("we", "us", "our") is committed to protecting your privacy and complying with Pakistani laws including the Prevention of Electronic Crimes Act (PECA) 2016, Pakistan Telecommunication (Re-organization) Act 1996, and related regulations.
Unlimited.pk is a private service provider since 2018 and associated with HAW.Company since 2021.
This Privacy & Policy document explains how we collect, use, protect, and share your personal information when you use our website and services. It also outlines our payment, refund, and liability policies.
By using Unlimited.pk services, you agree to the terms described herein.
Information We Collect
- Personal Information: Name, email, phone, address, credentials.
- Payment Information: Securely processed via third-party gateways.
- Usage Information: IP, browser type, device, pages visited, etc.
- Communications: Messages from support and inquiries.
How We Use Your Information
- Manage accounts and deliver services.
- Process payments securely.
- Provide customer support and respond to inquiries.
- Comply with laws and regulatory requirements.
- Improve our services and user experience.
- Send marketing emails (only if opted in).
Cookies and Tracking Technologies
We use cookies to:
- Ensure core functionality.
- Analyze performance and usage.
- Personalize your experience.
- Show relevant ads (with consent).
You can manage cookies in your browser. Disabling them may impact your experience.
Data Security
We implement reasonable technical and organizational measures, including encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Sharing and Disclosure of Information
- We never sell or rent your data.
- We share only with trusted service providers under confidentiality.
- We comply with law enforcement and HAW Company collaborations.
30-Day Refund Policy
We offer a 30-day money-back guarantee on our web hosting plans and domain registrations starting from the date of purchase.
- To request a refund, customers must contact our support team within 30 days of service activation.
- Refunds will exclude any fees charged by domain registries or payment gateways.
- Refund requests received after 30 days of purchase will not be honored.
Non-Refundable Services
- Domain renewals and transfers
- SSL and security add-ons
- Dedicated/VPS setup charges
- Custom configurations, migrations, or technical support services
- Any service involving third-party licensing or fees
Website Damage and Data Loss Policy
Unlimited.pk strives to provide reliable hosting services, but due to the nature of internet services and external factors, we cannot guarantee 100% uptime or complete prevention of data loss.
- Customers are solely responsible for regularly backing up their website content and data.
- Unlimited.pk will provide standard backup solutions where applicable, but it is the customer's responsibility to maintain their own copies.
- We are not liable for any loss, damage, or corruption of website data, content, or files.
- In case of server failure, hacking, or other disruptions, we will make reasonable efforts to restore services and data from backups, but we do not guarantee full recovery.
- For critical business data, customers should maintain independent backup solutions outside of our hosting environment.
User Rights
- Access and update personal data.
- Request deletion (subject to legal limits).
- Opt out of marketing messages.
- File complaints with Pakistan’s data authorities.
To exercise these rights, email us at support@unlimited.pk.
Retention of Data
We retain data only as long as needed to provide services, resolve issues, and fulfill legal obligations.
Compliance with Pakistani Law
We comply with PECA, PTA, and all applicable laws of Pakistan.
Changes to This Policy
We may update this page. Continued use of our services means acceptance of changes.
Contact Us
For questions, email support@unlimited.pk.