📌 General Questions
What is web hosting?
Web hosting is a service that allows you to publish your website on the Internet by storing its files on a server. When someone types your domain name, the server delivers your website to their browser.
Do I need technical website development or server administration experience?
Everything we sell is designed so you do not need any prior technical experience or knowledge. We take care of server management, whether you're on a basic plan or a dedicated server. You can focus on your website while we handle the technical side.
What is a domain?
A domain is your website's address on the internet, such as example.pk or example.com. It allows users to access your website easily without remembering IP addresses.
Why should I buy a domain?
A domain gives your website a unique identity on the internet, makes it easier for customers to find you, and builds your brand credibility. It also allows you to have professional email addresses (like info@yourdomain.pk).
Why should I buy web hosting?
Web hosting stores your website files and makes your site accessible to visitors 24/7 on the internet. Without hosting, your website cannot be viewed by anyone online.
What is DNS?
DNS (Domain Name System) translates your domain name into the IP address of your web server so users can reach your site. It acts like a phonebook for the internet.
Why choose Unlimited.pk?
We provide reliable web hosting and domain registration in Pakistan with 24/7 support, fast setup, SSD storage, and a 30-day refund policy. Our local support team understands Pakistani customers' needs.
🇵🇰 .PK Domains
What is .PK TLD?
.PK is the country code top-level domain (ccTLD) for Pakistan. It is managed by PKNIC and widely used for websites targeting the Pakistani audience. It shows your website is Pakistan-focused.
What is a PKNIC PrePaid Card?
The PKNIC PrePaid Card is a digital, one-time-use card designed for instant and hassle-free .PK domain registration and renewals. It is ideal for individuals, businesses, developers, and agencies who want to manage domains quickly without relying on traditional online payments.
How can I renew my .PK domain with Unlimited.pk?
At Unlimited.pk, renewing your .PK domain is fast, secure, and stress-free. If you already own a .PK domain, simply share your domain name with us and make the renewal payment — we'll handle the rest. Within just a few minutes, your domain will be renewed for the next period.
For how long can I renew or register my .PK domain?
You can choose to renew or register your .PK domain for 2, 4, 6, or even up to 10 years, ensuring long-term ownership without interruption. We take care of the entire process on your behalf.
I already own a .PK domain. Can I renew it through Unlimited.pk?
Yes, absolutely! If you already have a .PK domain, you can easily renew it with Unlimited.pk. Just share your domain name with us and complete the renewal payment. We will handle the entire renewal process for you quickly and securely.
How do I update DNS for a .PK domain at unlimited.pk?
To update DNS for a .PK domain, follow these steps:
Step 1: Log in to your client panel
Step 2: Go to Domains → Select your .PK Domain → Manage
Step 3: Enter your DNS / Name Servers in the Product Note box
Step 4: Click Save (or wait for Auto Save)
Note: DNS changes may take 24–48 hours to propagate worldwide.
🌐 Domain Management
How do I register a domain?
You can search and register available domain names through our portal. Simply enter your desired domain name, check availability, and complete the registration process. Registration is instant upon successful payment.
Can I transfer my existing domain to Unlimited.pk?
Yes, you can transfer your domain to us. We assist you with the process and ensure minimal downtime. You'll need to unlock your domain and provide the authorization code from your current registrar.
Can I register international domains besides .PK?
Yes, we provide registration for many generic TLDs (like .com, .net, .org) as well as other country-specific domains. Check our TLD page for complete list and pricing.
Can I use my own domain with your hosting?
Yes, you can point your existing domain to our hosting servers by updating your domain's nameservers or DNS records to point to our servers.
What is the process for domain transfer?
You initiate the transfer by unlocking your domain and providing an authorization code. We handle the rest. The transfer process typically takes 5-7 days to complete.
What is a TLD?
TLD stands for Top-Level Domain, such as .com, .net, .org, or .pk. It is the last segment of a domain name and helps categorize websites by purpose or geographic location.
What is a subdomain?
A subdomain is a prefix added to your main domain to create separate sections, like blog.yourdomain.pk or shop.yourdomain.pk. It helps organize your website content.
How can I protect my domain from unauthorized transfer?
Use domain locking and keep your account credentials secure. We support domain lock features for protection. Also enable two-factor authentication on your account.
Can I change my domain registrar?
Yes, you can transfer your domain to another registrar at any time after the minimum registration period (usually 60 days).
What is a DNS zone file?
It contains DNS records that tell the internet where to find your website and email servers. This includes A records, MX records, CNAME records, and more.
How can I update DNS / Name Servers for my domain at unlimited.pk?
You can update your domain DNS from the client panel:
Step 1: Log in to your client panel
Step 2: Go to Domains → Select Domain → Manage → Name Servers / DNS
Step 3: Enter your DNS and save
Note: DNS propagation may take 24–48 hours globally.
🚀 Hosting Plans
What is shared hosting?
Shared hosting means your website shares server resources with other websites, making it affordable and ideal for small to medium sites, blogs, and personal websites.
What is VPS hosting?
VPS (Virtual Private Server) hosting gives you dedicated portions of a server's resources, offering more control, power, and scalability than shared hosting. Ideal for growing businesses.
What is a dedicated server?
A dedicated server is a physical server dedicated exclusively to your website, offering maximum performance, security, and full control. Best for large websites with high traffic.
When should I choose shared, VPS, or dedicated hosting?
- Shared hosting: Great for small websites, blogs, and beginners
- VPS hosting: Growing businesses needing more resources and control
- Dedicated servers: Large sites with high traffic and custom requirements
What is included in your web hosting plans?
Our plans include SSD disk space, bandwidth, cPanel access, email accounts, one-click installers, daily backups, SSL certificates, and 24/7 support.
Can I upgrade my hosting plan later?
Yes, you can upgrade your plan anytime to accommodate increased traffic or additional resources. Upgrades are seamless with no downtime.
Can I host multiple websites on one hosting account?
Yes, most of our hosting plans support multiple domains, allowing you to host several websites on one account. Check individual plan details for specific limits.
What is bandwidth?
Bandwidth refers to the amount of data your website can transfer to visitors in a given time period. Higher bandwidth means your site can handle more visitors and traffic.
What happens if I exceed my hosting bandwidth?
If you exceed your bandwidth limit, your website may slow down or be temporarily suspended until the next billing cycle. You can upgrade your plan or purchase additional bandwidth.
Do you provide reseller hosting?
Yes, we offer reseller hosting packages if you want to host multiple clients. You get your own WHM control panel to manage client accounts.
How fast is your hosting?
We use SSD storage, optimized servers, LiteSpeed web server, and caching to ensure fast website loading times. Our infrastructure is optimized for performance.
Can I upgrade or downgrade my hosting plan?
Yes, you can upgrade or downgrade your hosting plan as per your requirements. Contact our support team for assistance with plan changes.
What is the difference between reseller hosting and shared hosting?
Reseller hosting lets you sell hosting services to others and manage multiple client accounts, while shared hosting is for your own website use. Reseller hosting includes WHM for client management.
💰 Billing & Payments
What payment methods are accepted?
We accept payments through all major Pakistani banks including Bank of Punjab (BOP), United Bank Limited (UBL), Meezan Bank, Habib Bank Limited (HBL), National Bank of Pakistan (NBP), Allied Bank Limited (ABL), Standard Chartered, and others. You can transfer funds via bank transfer, online banking, or mobile banking apps (JazzCash, EasyPaisa).
How is billing managed?
Billing is monthly or annually. Invoices are emailed, and clients are notified before expiration for timely renewal. You can view all invoices in your client area.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee on hosting plans. Domain registrations and some add-ons may have different terms. Contact support for details.
Can I cancel my hosting or domain service?
Yes, you can cancel anytime. Please note some services are non-refundable after the 30-day refund window. We will assist you with the cancellation process.
What is the process to renew my domain or hosting?
We send renewal reminders before expiry. You can renew online through your account or contact support for assistance. Renewals are instant upon payment confirmation.
Are there any setup fees?
No setup fees on standard shared hosting and domain registration. VPS or dedicated servers may have one-time setup charges.
What is the refund policy?
We offer a 30-day refund policy on hosting services. Domain registrations and renewals are non-refundable due to registry fees. Please read our terms for complete details.
Do you offer any discounts or promotions?
Yes, we often run seasonal discounts and promotions. Check our website or contact support for current offers. First-time customers may get special introductory pricing.
🎧 Support & Technical
Do you offer support?
Yes, we offer 24/7 customer support via email, ticket, phone, and WhatsApp. We're here to help at every step. Response time is typically within 1 hour.
What is uptime guarantee?
We offer a 99.9% uptime guarantee, ensuring your website remains accessible almost all the time. If we fail to meet this, you may be eligible for compensation.
What happens if my website goes down?
In case of downtime or server failure, we work to restore your website as quickly as possible. Customers are advised to keep backups for critical data. Our monitoring team is alerted immediately.
What are SSL certificates?
SSL certificates secure your website by encrypting data between the user and your server. They also improve search engine ranking and user trust. We offer free SSL with all hosting plans.
How long does domain registration last?
Domain registrations usually last for one year, after which you can renew to maintain ownership. For .PK domains, you can register for up to 10 years.
What is WHOIS privacy protection?
WHOIS privacy hides your personal details in the domain registration database, protecting you from spam and unwanted contacts. This keeps your contact information private.
How can I back up my website?
You can use our automated backup tools (daily backups included) or manually download backups via cPanel or FTP. We recommend regular backups for critical data.
Do you provide website migration services?
Yes, we assist in migrating your website from your old host to Unlimited.pk with minimal downtime. Contact our support team to initiate the migration process.
What is FTP access?
FTP (File Transfer Protocol) access lets you upload and manage website files on your server. You can use FTP clients like FileZilla to transfer files easily.
What is cPanel?
cPanel is a user-friendly control panel that lets you manage your web hosting account, emails, files, databases, and more. It's the industry standard for hosting management.
How much time will it take to activate my account after payment?
Once you select a hosting plan, your hosting account is activated automatically, and you also receive a 7-day free trial. You have 7 days to complete the payment to keep your hosting active.
If you purchase a domain (TLD), the service will be activated within a maximum of 30 minutes after payment confirmation.
How quickly will my website go live after purchase?
Typically within minutes to a few hours after payment and setup confirmation, your hosting and domain will be active. Domain propagation may take 24-48 hours in some cases.
Can you provide website technical support?
Yes, we provide paid technical support services. If there is an issue or bug on your site, we charge for resolving it. Otherwise, you may contact your freelancer or developer directly at no charge from us.
What happens if I forget my hosting or domain account password?
You can reset your password via the client portal using the "Forgot Password" link or contact our support team for assistance.
Do you support website builders like WordPress?
Yes, our hosting supports WordPress, Joomla, Drupal, Magento, and many other CMS platforms with one-click installers via Softaculous.
Can I create professional email addresses with my domain?
Yes, hosting plans include email accounts linked to your domain (e.g., yourname@yourdomain.pk). You can create multiple email accounts and access them via webmail or email clients.
What security measures do you have?
We implement firewalls, malware scanning, DDoS protection, SSL certificates, and regular software updates to keep your site secure. We also offer Imunify360 security.
What happens if I lose data?
We provide backup solutions but recommend you keep your own copies. We are not responsible for data loss but will assist in recovery from available backups.
Do you offer backups?
Yes, we provide automated daily backups for hosting accounts as part of our service. You can restore from backups via cPanel or contact support.
How do I contact support?
You can reach us via:
- Email: support@unlimited.pk
- WhatsApp: +92 348 182 3151
- Phone: +92 348 182 3151
- Live chat on our website
- Support ticket system
Do you provide domain privacy protection?
Yes, we offer WHOIS privacy protection for domains to keep your personal information private and protect you from spam.
What is an IP address?
An IP address is a unique number that identifies your server on the internet. It's like a phone number for your website. You can have shared or dedicated IP addresses.
Can I use Unlimited.pk services for e-commerce websites?
Yes, our hosting supports e-commerce platforms like WooCommerce, Magento, OpenCart, and PrestaShop. We also provide SSL certificates for secure transactions.
What happens if Unlimited.pk cancels its business?
If Unlimited.pk decides to cancel its business, we will inform all customers in advance and provide necessary support for data migration or refunds as per our policies.