Unlimited.pk
Privacy & Policy
Effective Date: 15 Dec 2024
Introduction
Unlimited.pk ("we", "us", "our") is committed to protecting your privacy and complying with Pakistani laws including the Prevention of Electronic Crimes Act (PECA) 2016, Pakistan Telecommunication (Re-organization) Act 1996, and related regulations.
Unlimited.pk is a private service provider since 2018 and associated with HAW.Company since 2021.
This Privacy & Policy document explains how we collect, use, protect, and share your personal information when you use our website and services. It also outlines our payment, refund, and liability policies.
By using Unlimited.pk services, you agree to the terms described herein.
Your trust matters: We are committed to protecting your personal information and being transparent about how we use it. Read on to understand our practices.
- Personal Information: Name, email, phone, address, and account credentials.
- Payment Information: Securely processed via third-party gateways. We do not store your complete payment details.
- Usage Information: IP address, browser type, device information, pages visited, and time spent on our site.
- Communications: Messages exchanged with our support team and inquiries submitted through our contact forms.
How We Use Your Information
- Manage your account and deliver hosting services.
- Process payments securely through our payment partners.
- Provide customer support and respond to your inquiries.
- Comply with Pakistani laws and regulatory requirements.
- Improve our services and enhance user experience.
- Send marketing emails and promotional offers (only if you have opted in).
Cookies and Tracking Technologies
We use cookies to:
- Ensure core functionality of our website and client area.
- Analyze performance and usage patterns to improve our services.
- Personalize your experience based on your preferences.
- Show relevant advertisements (with your consent).
You can manage cookies in your browser settings. Disabling them may impact your experience on our website.
Data Security
We implement reasonable technical and organizational measures, including encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Sharing and Disclosure of Information
- We never sell or rent your personal data to third parties.
- We share information only with trusted service providers under strict confidentiality agreements.
- We comply with law enforcement and regulatory authorities as required by Pakistani law.
- Information may be shared with HAW Company for service improvement and operational purposes.
30-Day Refund Policy
We offer a 30-day money-back guarantee on our web hosting plans and domain registrations starting from the date of purchase.
- To request a refund, customers must contact our support team within 30 days of service activation.
- Refunds will exclude any fees charged by domain registries or payment gateways.
- Refund requests received after 30 days of purchase will not be honored.
Non-Refundable Services
- Domain renewals and transfers
- SSL certificates and security add-ons
- Dedicated server and VPS setup charges
- Custom configurations, migrations, or technical support services
- Any service involving third-party licensing or non-refundable fees
Website Damage and Data Loss Policy
Unlimited.pk strives to provide reliable hosting services, but due to the nature of internet services and external factors, we cannot guarantee 100% uptime or complete prevention of data loss.
- Customers are solely responsible for regularly backing up their website content and data.
- Unlimited.pk will provide standard backup solutions where applicable, but it is the customer's responsibility to maintain their own copies.
- We are not liable for any loss, damage, or corruption of website data, content, or files.
- In case of server failure, hacking, or other disruptions, we will make reasonable efforts to restore services and data from backups, but we do not guarantee full recovery.
- For critical business data, customers should maintain independent backup solutions outside of our hosting environment.
Backup Recommendation
We strongly recommend that all customers maintain their own regular backups of website files and databases. While we provide backup solutions, having independent backups ensures your data is always safe.
User Rights
- Access: Request a copy of your personal data we hold.
- Update: Correct or update inaccurate information.
- Deletion: Request deletion of your data, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
- Complaints: File complaints with Pakistan's data protection authorities.
To exercise these rights, email us at support@unlimited.pk.
Retention of Data
We retain your personal information only as long as necessary to provide services, resolve disputes, and fulfill legal obligations. When data is no longer needed, we securely delete or anonymize it.
Compliance with Pakistani Law
We fully comply with the Prevention of Electronic Crimes Act (PECA) 2016, Pakistan Telecommunication (Re-organization) Act 1996, and all applicable regulations of the Pakistan Telecommunication Authority (PTA).
Legal Compliance: As a Pakistani company, we adhere to all local laws and regulations. Your data is processed and stored in accordance with Pakistani legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
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